The standard terms and conditions written on this page shall manage the users of

These terms will be applied fully and will affect the usage of

By using this website, you have agreed to accept all the terms and conditions written hereafter. You are not allowed to use this website if you disagree with any of these website standard terms and conditions.

Minors or people below 16 years old are not allowed to use this website while selling products unless they have someone responsible for their business decisions legally.

To access and use services, you can either register or not, but potential customers and vendors(sellers) who register must provide their full legal names, their current business address, their phone number, a valid email address and any other information indicated as required.

You must be older than or at least be the age of majority in the jurisdiction of the country where you reside and in which you use the services to open an account.

You acknowledge that kstorez will use the email address you provide on opening an account or as updated by you from time to time as the primary method for communication with you.

You are responsible for keeping your password secure. Kstorez cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password. But in case that happens, you can easily contact us for help.

It is prohibited to do the following.

-Using this Website contrary to applicable laws and regulations or in any way that may cause harm to the website image.

-Using this website in any way that is or may be damaging to this website.

Vendors (sellers) are not allowed to publish wrong or misleading information about the product. When the vendor does so, Kstorez has all rights to reject those products from being seen on

-Purchasing or buying products from website for illegal purposes or actions.

The following types of items are prohibited or restricted on

 Alcohol, tobacco, drugs, and medical drugs.

 Dangerous items; hazardous materials and weapons.

 Items that promote support or glorify hatred, racism, and violence.

 Pornography and mature content.


Items you purchase, you understand that KSTOREZ does not manufacture, store, or inspect any of the items sold through our services. We provide the venue, the items in our marketplaces are produced, listed, and sold directly by independent sellers.

So Kstorez cannot and does not make any warranties about their quality, safety or even legality.

Any legal claim related to an item you purchase must be brought directly against the sellers of the item.

You release kstorez from any claims related to items sold through our services including defective items, misrepresentation by the sellers or items that caused physical injury (like product liability claims).


On rare occasions, you might find that the product you receive doesn’t match what you saw online if it occurs let us know;

We strive to be as accurate as possible, however, we don’t warrant that all product descriptions, images, photographs, pricing or other information on the services are accurate, complete, current or error-free in addition, all weights and size dimensions are appropriate.

If a product is offered by us and is not as described or pictured, your sole remedy is to return it in an unused condition for a refund in accordance with our return, exchange and refund policies.

Kstorez charges an agreeable commission to the vendors according to the  agreement between both sides. This commission is paid to Kstorez in terms of percentage and it’s charged per every product that is sold on

Delivery fee is free of charge everywhere in Kigali but for people who pay in advance for the products using mobile money or bank accounts. Those who pay cash on delivery shall pay 1000RWF for delivery fee everywhere in Kigali.

Vendors of second-hand electronic devices must wait for all total payment in a period of 5 days or more but he/she is paid the first of the 2 installments and then the last second installment when 3 days’ elapses when the product is free from technical damages or other worn-outs that cannot be easily seen by naked eyes.

Kstorez sets out 24-hour return policy for unworn goods with the labels still attached, products that are returned without following these procedures will not be accepted.

The client who purchases electronic devices shall have 3 days guarantee to bring them back at Kstorez with its receipt and labels still attached to them if they have technical issues or are damaged and without following those, the return policy shall be ignored.

The seller of second-hand electronic devices can any time before 5 days, return cash paid for his/her device. Until the last day, Kstorez’s customer notices that the device is free from all misleading and false information as most second-hand devices are likely to be less efficient.

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